Jobs in Singapore, straight from employers.

Customer Service Officer

On-site in Singapore·Added yesterday (last checked 20 Oct)

PDS Inc

22 open roles

Overview

Work mode
On-site, Singapore

Skills

The role

Full Job Description

  • Answer calls coming into the helpdesk
  • Serve as the first point of contact for customers seeking technical assistance over the phone or email
  • Direct the customer to articulate the suspected fault through carefully designed questions
  • Identify the issue encountered by the customer and open the right support ticket in the system
  • Determine the solution based on the issue and details provided by customers
  • Understand the required skills and knowledge to resolve client's issue
  • Coordinate with maintenance support team to resolve clients' concern
  • Arrange appointment with the client for follow up
  • Monitor and follow up on all outstanding support ticket
  • Record events and problems and their resolution in logs
  • Follow-up and update customer status and information
  • Pass on any feedback or suggestions by customers to the appropriate internal team
  • Preparation of reports
  • Identify and suggest possible improvements on procedures
  • Monitor and respond to all incoming security signals in accordance to established procedures
  • Candidates with Customer Service or helpdesk background are preferred
WhatsApp
Singapore

Data Analyst

PDS Inc1d ago
Singapore
Singapore

Executive Assistant

PDS Inc1d ago2 openings
Singapore

Finance Assistant

PDS Inc1d ago
Singapore
Singapore

Investment Analyst

PDS Inc1d ago
Singapore

IT Analyst

PDS Inc1d ago
Singapore
Singapore

Marketing Assistant

PDS Inc1d ago
Singapore

Office Administrator

PDS Inc1d ago
Singapore
See all 22 jobs