Senior Service Supervisor

• Lead shift operations, ensuring smooth service flow, adherence to SOPs, and timely resolution of operational issues
• Operationally hands-on during service periods to support daily operations
• Supervise front-of-house (and basic back-of-house) operations, ensuring food quality, order accuracy, and service speed standards are consistently met
• Deploy and manage crew during shifts, ensuring optimal manpower allocation during peak and non-peak periods
• Drive customer experience, handle feedback and service recovery professionally to maintain high satisfaction levels
• Support sales and operational targets by monitoring shift performance, upselling, and minimising operational gaps
• Ensure compliance with food safety, hygiene, and workplace safety standards
• Support inventory control, including stock counts, stock rotation (FIFO), and minimising wastage
• Train and guide crew members, ensuring adherence to service standards and supporting onboarding of new hires

Requirements

• NITEC / Higher NITEC / Diploma in F&B, Hospitality, or related field preferred
• 1-3 years of experience in F&B / QSR operations, preferably in a supervisory or team lead capacity
• Strong hands-on operational skills in a fast-paced environment
• Good communication and customer service skills
• Ability to lead shifts and manage frontline teams effectively
• Able to work shifts, weekends, and public holidays