Basic Functions:
- To run day-to-day last miles deliveries, and achieve the KPIs set for transport operations. (Deliver On Time etc.)
- To manage and improve on monthly Missing, Wrong, Damage and Additional deliveries (MWDA).
- To manage Transporters to ensure that they perform and comply with their contractual commitment.
- Working together with TMS, plan and execute daily works efficiently, and achieve high productivity and accuracy.
- To ensure internal fleet achieve targeted revenue and productivity.
- To observe and give feedback on the process for optimization.
- To train, groom and supervise a Team of Supervisors.
Duties & Responsibilities:
Administrative Support
- Assists the Department Manager to enforce all standing policies and procedures as established.
- Ensures all rules and regulations are strictly complied with.
- Prepares and submits all necessary reports and documents to the Department Manager on time.
- Maintains proper records of documents and correspondence. (Both internal and external)
- Maintains and upkeeps of working equipment and tools properly.
- Ensure all billings and invoices are submitted on time and accurately.
Personnel
- Checks and monitors staff attendance and punctuality, takes corrective actions if necessary.
- Prepares and checks on staff overtime, meal and transport claims.
- Maintains record of annual leave, medical leave and all other leaves.
- Assists in all staff welfare related matters, such as medical claims, collection of payslips.
- Assists to prepare the necessary documents for staff resignation and submit the relevant documents to the Department Executive on time.
- Assists all staff in their queries on personnel or operational matters.
Supervisory Duties
- Supervises subordinates in their daily work.
- Trains, motivates and develops staff in improving their skills, knowledge and attitude.
- Ensures neat appearance and proper conduct of section personnel.
- Conducts performance appraisal review for all staff in the section for confirmation, promotion and annual review.
Security and Safety
- Enforces security and safety measures and guidelines in the section.
- Ensures proper control as established in existing policies and procedures.
Last Mile Operations
- Mange entire e-Commerce B2C Last mile operations for FairPrice Online.
- Owns P&L of B2C Last Mile Deliveries.
- Perform analysis of last mile operations based on data and geolocation.
- Manage a fleet of outsourced and own transporters.
Requirements
Results Expected
- Able to work well with staff in order to foster good team spirit.
- Able to work well with staff so that they can perform their tasks in a way that maximizes productivity and foster company loyalty and commitment.
- Able to supervise, motivate and retains staff effectively.
- Ensures efficient and prompt delivery service to minimize Late or Non-deliveries.
- Ensures overhead costs are in line with stated company objectives.
- Ensures punctuality in processing and dispatching all relevant documents.
- Ensures proper control and discipline to minimize stock loss, write-offs stock, and damages.
- Ensures no unsafe work practices are permitted or being carried out in the workplace.
- Ensures that yearly objectives set at time of appraisal are constantly reviewed and corrective actions taken to meet those objectives.
- To control the operating costs, such as overtime, damage and repair cost occurred in Transport.
Requirements
- A degree in logistics, engineering or business related field.
- A minimum of 2 years' experience in B2C Last mile operations.
- Experience in P&L ownership.
- Excellent documentation skills.
- Excellent planning, organizational, and time management skills.
- Experience in leading and developing top performing teams.
- Experience in TMS.
- Understands same day grocery and cold chain delivery requirements.