Executive

We are seeking an IT Executive to join our IT support team. The ideal candidate will provide on-site helpdesk support, troubleshoot technical issues, and coordinate with vendors, contractors, and clients to ensure smooth IT operations. This role requires a strong foundation in IT support, basic networking knowledge, and a willingness to learn and work independently.

1. Provide on-site helpdesk support for end-users, including troubleshooting network, hardware, software, and peripheral issues.
2. Liaise with vendors, contractors, and clients to resolve IT-related issues and support project implementation.
3. Install, configure, and maintain desktop and laptop systems, printers, and other IT equipment.
4. Maintain accurate documentation of issues, resolutions, and system changes/upgrade
5. Assist in IT projects such as system upgrades, office relocations, and new deployments.
6. Ensure compliance with IT policies and procedures.
7. Conduct Standard Client system setup, patching, configuration and troubleshooting
8. Perform Active Directory domain and GPO system administration
9. Perform IT Assets management, IT procurement administration, and maintenance contract management.
10. Conduct end user training / briefing

• Work closely with the Lead for Compliance & Risk Management Office (CRMO) to provide oversight over the Organization's adherence to legislative and regulatory standards;
• Keep abreast of regulatory and legislative changes and provide updates on regulatory changes and/or legislative requirements to management & employees;
• Conduct process reviews with the Organization to assess effectiveness of internal controls.
• Provide guidance and support to the Data Protection committees within the Organization;
• Evaluate, implement and monitor personal data protection compliance policies, procedures, controls and/or remediation measures.
• Foster a data protection culture amongst employees and communicate personal data protection policies to stakeholders;
• Create, administer and conduct compliance training to employees, and other educational material/events/ activities to raise awareness on risks, data protection and compliance.
• Support any other ad-hoc matters as assigned by supervisor and management.

Join us at eServ, where reliability, excellence, and ethical business practices converge to redefine Business Process Outsourcing (BPO) services. As one of Singapore's premier home-grown BPO providers, we pride ourselves on our proven track record of financial strength, reliability, and ethical conduct. We don't just offer typical BPO solutions; we are your strategic partner, committed to delivering exceptional value and bridging the gaps that hinder business growth. Our wide range of services spans finance, payroll, HR, customer care, training and development, and advisory services, all designed to address the intricate challenges that businesses encounter in today's dynamic landscape. Partner with us and experience a seamless journey towards operational excellence and sustainable growth.

• Minimum 1-2 years of relevant experience in desktop support or IT helpdesk roles.
• Basic networking knowledge (e.g., IP addressing, DNS, DHCP, LAN/WAN troubleshooting).
• Required to manage 2 portfolios: Cybersecurity and GRC

• An environment where you will be working on cutting-edge technologies and architectures.
• Safe space where diverse perspectives are valued, and everyone's unique contributions are celebrated.
• Meaningful work and projects that make a difference in people's lives.
• A fun, passionate and collaborative workplace.
• Competitive remuneration and comprehensive benefits.