Account Manager
• The Account Manager is responsible to the Head of Marketing for the company for the following functions: • To identify potential customers and build up business relationships.
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Prescribe workscopes for engine repair or overhaul.
Liaise with customers to report and discuss engine condition and technical issues.
Integrate customer requirements into internal work processes.
Liaise with OEM for technical support and latest technical updates.
Lead first article qualification for new processes and equipment.
Perform hazard identification and risk assessment on aviation safety for new processes and equipment.
Design and commission new toolings or fixtures.
Evaluate equivalency for tooling and consumables.
Review publications from airworthiness authorities and OEM, and integrate into internal work processes.
Ensure currency of internal work instructions issued to shopfloor.
Provide technical support to shopfloor on issues relating to engine disassembly/assembly, inspection.
Troubleshoot faults or defects that arise during engine testing.
Review and streamline work processes for process improvement.
Compile and analyse engine build and performance data to provide recommendations to improve engine reliability and performance, while reducing cost of engine repair.
Compile and analyse engine testing data to provide recommendations to improve engine testing First Pass Yield and minimise engine troubleshooting in test cell.
Investigate engine incidents or defects, identify root cause(s), and recommend corrective and preventive actions.
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