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Manager/ Assistant Manager, Segment and Market Development

Hybrid in Singapore·Full-time·Added today (last checked 22 Oct)

11 open roles

Overview

Degree in business, information systems/ technology, or related field
At least 3-4 years of experience in partnership/ stakeholder management, business development or account management, preferably in a platform, product or digital services environment
Ability to manage partner accounts and drive onboarding and adoption
Exposure to working with product/ technology teams on system integration or data onboarding (e.g. data mapping, data submission requirements)
Experience in the non-profit or volunteer management sector
Experience in quality or compliance monitoring of partner content/ data
Experience working in an agile product development environment

Business Development by identifying, engaging and securing partners to come onboard the platform, and securing new user segments (e.g. groups from institutions) to expand the user base and grow platform adoption.

Relationship Building through managing day-to-day relationships with partner organisations and institutional partners, including onboarding, regular engagements and communication, to build trust and support long-term partnership goals.

Ensuring Seamless Interoperability between the platform and partners' own platforms and systems, by coordinating integration requirements with partners and the Digital team, and following through on testing and resolution of issues.

Managing Listing Quality to ensure a critical mass of volunteer opportunities is posted in a quality listing format, especially opportunities cross-posted from partners' own systems. This includes continuous monitoring of listing quality, and bilateral engagements with partners' volunteer managers to rectify "non-compliant" listings where necessary.

Managing Data Submissions to ensure data requirements are submitted in the required format in a timely manner, especially from partners operating on their own systems. This may involve discussions on the mapping of data fields, checks on data quality, and monitoring the timeliness of submissions.

Continuous Product Development by monitoring and improving on product performance metrics, analysing trends, and gathering insights from partners and users, and surfacing recommendations to the Digital team to support relevant platform enhancements.

Ensuring Communication and Collaboration to facilitate open communication with partners, and to coordinate internally with teams such as Marketing and Digital in support of partnership initiatives and product priorities.

Degree in business, information systems/ technology, or related field
At least 3-4 years of experience in partnership/ stakeholder management, business development or account management, preferably in a platform, product or digital services environment
Ability to manage partner accounts and drive onboarding and adoption
Exposure to working with product/ technology teams on system integration or data onboarding (e.g. data mapping, data submission requirements)
Experience in the non-profit or volunteer management sector
Experience in quality or compliance monitoring of partner content/ data
Experience working in an agile product development environment