VP, Business Assurance and Operations

We are currently seeking a high calibre professional to join our team as a VP, Business Assurance and Operations.

In this role you will

• Provide independent oversight of onboarding and sales operations to strengthen governance, operational discipline, and control effectiveness.
• Own and evolve the channel assurance framework, ensuring consistent control testing, issue identification, and remediation tracking.
• Drive continuous improvement across processes and controls through simplification, standardization, and streamlining initiatives.
• Identify opportunities to reduce complexity, improve efficiency, and enhance customer and colleague experience while maintaining robust risk management.
• Lead transformational change initiatives aligned to the Simplify to Amplify pillar, translating strategic intent into measurable operational outcomes.
• Build and develop a high-performing team, setting clear accountability, priorities, and ways of working to deliver control and process enhancements at pace.

To be successful you will need

• Degree holder with 5+ years' relevant retail banking/financial institution experience and knowledge.
• Proven track record managing effective Control/Operations teams, with strong people leadership and motivation skills
• Forward-thinking and improvement-driven
• Strong business development and negotiation skills; able to partner effectively with internal/external stakeholders
• Highly organised and analytical with strong documentation skills; able to manage multiple tasks with minimal supervision and thrive in a diverse environment

You'll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by HSBC Bank (Singapore) Limited

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