Operations Support Engineer

Role Overview

• Hands-on execution of website maintenance, enhancement works and production support activities.

Key Responsibilities

• Perform day-to-day website maintenance, including content updates and minor enhancements.
• Implement approved system enhancements, including page templates, component updates and feature improvements.
• Administer and support website content changes on GovTech Optical CMS.
• Monitor website performance and support production issue resolution.
• Perform defect fixing, preventive maintenance and optimisation activities.
• Support SIT, UAT and post-deployment verification activities.
• Assist with CMS upgrades, patches and compatibility checks.
• Respond to and resolve incidents within agreed service levels.
• Work with the Project Manager to respond to security issues and ensure that they are resolved within the compliance timeframes.
• Ensure compliance with Government ICT security, Digital Service Standards (DSS), IM8 requirements, data protection and audit requirements.
• Maintain accurate records of work performed and support reporting requirements.
• Perform analysis, remediation, testing and closure of vulnerabilities identified through VAPT, security scans, audits and security advisories, and support verification of fixes within required timelines.

Relevant Platform Experience

• Hands-on experience with GovTech's Optical CMS, including providing technical operations and maintenance support for websites, troubleshooting, incident resolution, system monitoring, deployments/releases, and implementation of website enhancements, is necessary.
• Experience supporting Sitefinity or Sitecore websites hosted on the Government Content Website Platform (CWP) will be an added advantage.
• Experience resolving web application vulnerabilities and VAPT findings, including implementation and verification of remediation measures, will be an added advantage.