VP - CRM and Client Analytics (Client Insight), JANA and Asia South

The JANA & AS Client Insight VP will play a pivotal role in executing the strategy for delivering our client analytics, reporting and CRM capabilities to the Markets business in JANA & AS working in close collaboration with key stakeholders across products and functions including data and systems as well as client management, client strategy and business management organizations. Along with the regional heads in NAM and EMEA, the successful candidate will be the de-facto bridge between the business and technology to deliver the goals of Markets as well as broader initiatives across Client, Banking and Services.

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Responsibilities:

• Engage with relevant stakeholders to identify business needs and requirements to best empower this Sales, designing best-in-class solutions and ensuring their successful implementation.

• Understand the Markets framework, and set it up for success, leveraging the interoperability between Markets, its constituent businesses and the broader Citi businesses where applicable.

• Partner with in-business sales technology leaders to create a systems standard that is stronger than the sum of its parts, focusing on areas of maximum impact.

• Collaborate with the second line in Risk and Operations to deliver solutions that can be deployed end to end.

• Work with Technology partners to manage the work slate and help directly guide technology resources on- and offshore while staying involved with in-business goals and aligning to those priorities.