Customer Support Assistant Executive

Department: Sales

Functional Relationships with: Customers, Sales Sections, Factories, Logistics Department, etc

POSITION PROFILE

Based in: Singapore

Key Duties & Responsibilities

• works closely with the Sales team to provides support and perform sales activities
• responsible to manage a group of customers, answering customer questions
• Handling complaints, executing the follow up needed for complaints received from customers
• Perform data entry duties with regard to sales figures, metrics, and other key data
• Provide administrative assistance which includes issuing or quotation, samples, monitoring of payment etc.

Ability / Competency Required

• Diploma / Degree in any field with the relevant customer service experience
• Able to work well as a team player while being independent and pro-active
• Positive attitude in a challenging work environment
• Proficient in Microsoft excel
• Good interpersonal and communication skills
• Ability to work well in a team