Assistant System Engineer

Key Responsibilities

• Collaborate with HR team to ensure account setup is completed for new hires and internal transfers, installing and configuring all necessary hardware, peripherals, operating systems, door access system, and applications
• Planning and undertaking scheduled maintenance upgrades for OS and hardware.
• Maintain updated inventory list and documentation of all IT procedures and setup
• Ensure proper storage management of inventory items, extra parts, etc.
• Engaging computer users to determine the nature of any problems they encounter.
• Handle and manage Analogue and IP telephony, including handling of telco subscription and loan of telco set.
• Support and handle CCTV as part of first-level support with recommendations if required.
• handle and coordinate with project management regarding stakeholders, resources, and system items with information.
• Assist in internal and external IT audit when required
• Assist with DR plans and Test execution for critical business applications within the landscape.
• Work closely with principals to provide resolutions to problems either remotely or in the office.
• Assist in ad-hoc projects and any other duties assigned

Key Requirements

• Diploma in Information Technology/ Computer Science or equivalent with at least 3 years of relevant experience
• Good hands-on experience in troubleshooting skills
• Experience in the following areas:

Experience in the following areas

1. Microsoft Office 365 subscription administration
2. Microsoft Teams, One Drive, and SharePoint
3. Active Directory Administration
4. Good knowledge in Networking skills, LAN, Wifi, Security DHCP, DNS, etc

• Proactive team player with the ability to work independently with minimal supervision
• Excellent interpersonal skills and problem-solving skills
• Able to work on Weekends, Public Holidays and irregular working hours when required.