Senior Human Resources Manager

At least 10 years of relevant experience in a similar role within a fast-paced international business with a client-driven and people-centric culture, with demonstrated ability to lead, coach, and develop direct reports.

Proven ability to work effectively within a matrix organization, collaborating with regional/Zone HR teams while driving local execution.

Driven professional with strong stakeholder management, influencing, and interpersonal skills.

Commercially astute, with the ability to translate business goals into HR strategies and effective action plans.

Resilient and performance-driven, with the ability to thrive in a multicultural environment.

Solutions-focused, with the ability to identify challenges and deliver effective outcomes in a demanding environment.

Strategically agile and willing to take a hands-on approach when required.

The Senior/Human Resources Manager, Singapore leads the market's people agenda, combining strategic partnership with close, day-to-day engagement with the business and its teams.

As a trusted adviser to market leadership, the role partners with the Zone HR team across all people matters, aligning broader HR priorities with local business needs and company values. The successful candidate will hold senior accountability for talent, organization, performance, engagement, and workforce planning, while providing practical, hands-on support to employees and managers.

The role leads and develops an HRBP, and partners with the Singapore payroll shared services team to deliver high-quality HR support across the market.

• Provide counsel and activate initiatives on organization, workforce planning, budget planning, and people-related business decisions.
• Translate business priorities into practical HR actions that reflect organizational readiness, business needs, and cultural considerations.
• Lead workforce planning with the General Manager, store management, and Finance Business Planner, using performance and productivity metrics.
• Manage and project FTE and staff cost budgets accurately, track expenses, and support the achievement of company targets.
• Monitor and examine key people metrics with field insights to identify priorities and recommend actions.
• Anticipate and develop strategies to proactively address evolving talent needs, strengthen stability, and raise capability.
• Lead integrated talent reviews including succession planning and partner with Zone Talent to identify future leadership needs, individual potential, risks, and development priorities / mobility opportunities.
• Partner with Zone Rewards to shape compensation strategies and manage annual review cycles.
• Complement Zone and Global development programs by designing local capability-building initiatives that foster growth.
• Coach managers on people leadership, team dynamics, employee development, and difficult conversations.
• Own local HR operations and employee lifecycle management in close partnership with SG payroll shared services team.
• Stay closely connected to stores and teams to keep HR support practical, relevant, and grounded in operational needs.
• Assess and improve operational effectiveness using qualitative and quantitative indicators.
• Ensure compliance with Singapore employment legislation and internal policies.
• Lead, coach, and develop the HRBP to provide strong business support and consistently execute HR processes and policies.
• Promote a hands-on, service-oriented, and business-focused approach within the HR team.