Director, APSO, Patient & Customer Experience
Marketing Strategic Marketing
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7,000+ live jobsOn-site in Singapore·Full-time·Added 8 days ago (last checked 12 Oct)
22 open roles
Key Responsibilities:
Achieve / exceed assigned account sales target contribution in key accounts
Identify development opportunities and increase unit growth, profitability and market share for target customers
Achieve high levels of customer satisfaction through customer relationships, product support and services
Improve customer delivered health care services to patients through in-service education and training where appropriate
Support sales, marketing and franchise teams and other Johnson & Johnson business/functional unit members through a collaborative and constructive approach to sales meetings, internal company relationships, account development and the resolution of day-to-day business issues
Manage account information through effective, timely reports and accurate customer records
Continuously improve product knowledge and selling related skills to provide improved service to customers which differentiate J&J from competitors
Manage both samples and sales related expenses within the agreed forecast and/or guidelines
Engage in product portfolio management and set strategic directions based on customer needs and business goals
Keep up to date on product, procedural, competitor and market knowledge
Identify and increase opportunities in existing and new accounts
Foster collaboration and partnering between opinion leaders and the company
To undertake any other duties or responsibilities deemed necessary, for the advancement of the company
Experience and Skills: Required:
Bachelor's degree in Science/Nursing/ Business
3-5 years of selling experience with strong sales record, preference for sales experience in medical device products
Excellent interpersonal, communication & presentation skills
Must be able to develop and maintain excellent working relationships, work successfully within a team environment
Strong, demonstrated leadership qualities, driven by a passion to excel in a customer-centric and innovative organization
Demonstrated ability to handle multiple projects
Cultural sensitivity and ability to work and thrive in a multi-cultural environment, as well as an ability to work in a matrix environment are required
Dynamic and outgoing personality to deliver results under pressure, and possess the ability to handle work stress
Must be willing to work on weekends
Apply
Digital interview
Video call · 30–60 min
Either pre-recorded answers to sent questions (about 10 minutes, you can re-record twice) or a live video interview of 30 minutes to an hour.
Interviews with the team
With hiring manager, sometimes other team members · 1–2 sessions
Questions about your academic and work experience, with time for your own questions.
Offer
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