Senior Subject Matter Expert (Support & Ops) in Singapore

This is a CAT 1 Demand

• NetApp Administration: Administer NetApp ONTAP clusters, nodes, SVMs, and aggregates. Manage volume provisioning (NFS/CIFS) and implement data protection using SnapMirror and SnapVault.
• Dell EMC Management: Perform storage provisioning, LUN creation, and mapping/masking on platforms such as PMAX, SRDF & DR activity.
• Pure Storage Operations: Manage FlashArray and FlashBlade environments using GUI, CLI, and the Pure1 portal for predictive analytics and capacity expansions.
• SAN Switching (Brocade): Configure and troubleshoot Brocade SAN switches. Perform fabric monitoring, zoning (creation/modification), and resolve connectivity or port-related failures.
• Capacity & Performance: Monitor storage utilization trends and perform capacity planning to accommodate business growth. Use tools like Active IQ, Unisphere, and Pure1 for performance tuning.
• Incident & Change Management: Provide L2/L3 support for storage incidents, perform root cause analysis (RCA), and execute firmware upgrades or OS patching following ITIL processes.
• Act as the final tier of technical support (L3) to resolve critical, high-impact storage outages and performance degradations.
• Perform deep Root Cause Analysis (RCA) and implement permanent corrective and preventive actions.
• Collaborate with vendor TAC (NetApp, Dell, Pure) for hardware replacements and critical bug escalations.
• Develop and maintain operational runbooks, disaster recovery plans, and SOPs.
• Create scripts (Python/Ansible) to automate repetitive provisioning, reporting, and maintenance tasks.

• NetApp Storage
  • AFF (All Flash FAS)
  • FAS (Fabric Attached Storage)
  • ONTAP
  • Snapshot
  • Snapmirror
• EMC Storage
  • Dell Power Max 2000
  • Dell ECS
  • SRDF
• Pure Storage
  • X20
  • M20
• Brocade
  • DCX SAN Switched
  • Zoning

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