Sr Lab System Support Engineer

Job Description

• Provide first-level hands & feet support for laboratory software systems and instrument integration platforms.

• Oversee daily lab activities including scheduling, equipment maintenance, and workflow optimization.

• Act as a liaison between the lab and external entities (e.g., regulatory bodies, partner institutions).

• User Management Activities (E.g: User Creation, Modification & Deletions etc.)

• Hardware related PC/Network - Coordination with Desktop support team

• Vendor communications, coordination during the System Hardware failures & any other Maintenances

• Backup of the Standalone and Benchtop systems on regular basis

• Application Software upgrades on the standalone systems.

• Onboarding and off boarding Lab systems

• Monthly patching coordination.

• Backup & Restoration for the Lab systems

• Lac/es Configuration

• Update SOPs/ WIs

• Assist in troubleshooting software and hardware issues related to lab instruments (e.g., HPLC, GC, spectrophotometers).

• Ensure accurate documentation of system configurations, user guides, and troubleshooting procedures.

• Help maintain audit trails and support data archival processes.

• Support compliance with Good Laboratory Practices (GLP), Good Manufacturing Practices (GMP), and FDA regulations.

• Ensure systems are validated and maintained according to SOPs and validation protocols.

• Work closely with lab analysts, QA, and IT teams to resolve system-related issues.

• Participate in cross-functional meetings to improve lab workflows and system performance.

• Support Audits Queries from the LAB IT side.

Skill Set Requirement

• Holds a Bachelor's degree

• GxP Compliance Knowledge - Strong understanding of Good Practice (GxP) regulations and their application in a regulated environment.

• Computer System Validation (CSV) - Proficient in validation principles, protocols, and documentation for computerized systems.

• Laboratory Instrumentation Expertise - Solid understanding of laboratory instruments and their operational principles.

• Analytical Techniques Knowledge - Familiarity with various analytical methods used in lab testing and analysis.

• Lab Software Systems Proficiency - Working knowledge of software platforms used to manage laboratory data and workflows.

• Problem-Solving Skills - Ability to identify, analyze, and resolve technical or process-related issues effectively.

• Communication Skills - Strong verbal and written communication for cross-functional collaboration and documentation.

• SOP Adherence & Regulatory Compliance - Ability to work within regulated environments while strictly following Standard Operating Procedures.

• Ticketing System Proficiency (ServiceNow/Remedy) - Hands-on experience managing tickets, incidents, or service requests using ITSM tools.

• Quality Management Process Knowledge (Problem/Deviation/Change/CAPA) - Working knowledge of quality management processes including deviation handling, change control