Executive (Operations, Supply Chain)

Inbound Operations

● Lead all inbound operations, including receiving, putaway, replenishment, inventory control and inventory reporting.

● Ensure inventory accuracy through cycle counts, stock reconciliation and inventory governance.

● Monitor inventory health, stock ageing, damages, expiry management (FIFO/FEFO) and replenishment to support outbound demand.

● Ensure timely receiving and putaway to maximise storage capacity and operational efficiency.

● Analyse inventory trends and provide reporting to support operational and business decisions.

Outbound Operations

● Lead all outbound operations, including order release, picking, sortation, packing, consolidation, staging and handover to the Last Mile Transportation team.

● Plan and coordinate outbound workflow to ensure customer orders are fulfilled accurately and dispatched on time.

● Manage daily order priorities to achieve operational SLA and customer service targets.

● Monitor operational bottlenecks and implement recovery plans to maintain dispatch performance.

● Ensure seamless coordination and stock handover to the Last Mile Transportation team.

Stakeholder Management

● Partner with Business teams to support demand planning, promotions, service recovery and in-stock availability.

● Coordinate with multiple Distribution Centres (DCs) to stock transfers and operational readiness.

● Work closely with Planning, Supply Chain, Last Mile Operations, Technology, Automation and FSQ teams to deliver daily operational requirements.

● Build strong relationships with internal and external stakeholders to resolve operational issues and drive continuous improvement.

Multi-Temperature Operations

● Manage operations across Ambient and Fresh fulfilment environments.

● Ensure compliance with food safety, temperature control and product handling standards.

● Maintain product quality and operational compliance throughout the fulfilment process.

People Leadership

● Lead and develop frontline operations teams to achieve productivity, quality and safety targets.

● Plan manpower deployment based on operational demand.

● Coach, mentor and develop team members to build operational capability and succession.

Operational Excellence

● Monitor operational KPIs and drive continuous improvement initiatives.

● Identify process gaps and implement sustainable solutions to improve productivity and customer experience.

● Ensure compliance with SOPs, workplace safety, food safety and regulatory requirements.

● Support operational readiness for new processes, automation and system enhancements.

Requirements

● Diploma or Degree in Supply Chain, Logistics, Operations Management or a related discipline.

● Minimum 5 years' experience in warehouse, e-commerce or grocery fulfilment operations, with experience leading operational teams.

● Strong knowledge of end-to-end warehouse operations, including inbound, inventory management and outbound fulfilment.

● Experience managing operations in Ambient and Fresh (multi-temperature) environments.

● Proven ability to work with multi-functional stakeholders, including Business, Planning, Supply Chain, Inventory, Last Mile Operations, Technology, Automation, FSQ and multiple Distribution Centres.

● Strong leadership, stakeholder management and communication skills.

● Strong analytical and problem-solving abilities with a continuous improvement mindset.

● Experience with Warehouse Management Systems (WMS) and warehouse automation is an advantage.

● Able to thrive in a fast-paced, high-volume e-commerce fulfilment environment.