Operations Officer

Job Responsibilities

• Ensure daily processing of hiring out of Taxi & PHC vehicles with target to increase revenue fleet.
• Furnishing of driver details to authorities for PHC/taxi vehicles summons.
• Manage drivers incentives and rebates payout.
• Working with different teams to ensure hirer onboarding (not limited to collection of vehicle, onboarded on ZIG platform) process is smooth.
• Propose and participate in User Acceptance Testing of internal Fleet Management System enhancements.
• Review and propose and change the current operations process with the assistance of automation and AI.
• Monitor and following up with drivers' enquiries thru emails / calls and attend to walk in drivers queries.
• Any other adhoc duties assigned

Job Requirements

• Minimum GCE 'O' Level
• Proficiency in MS Office to prepare reports / presentation slides
• Prior experience in customer service or operations
• Good communication skills (verbal and written)
• Possesses a proactive, solution-oriented mindset