IT Business Analyst (E-commerce)

We are looking for a motivated and detail-oriented IT Business Analyst in e-commerce to join our dynamic team. The ideal candidate will play a pivotal role in supporting e-commerce projects by gathering and analyzing requirements, collaborating with technical teams, and ensuring the successful implementation of e-commerce solutions. This position requires strong analytical skills, excellent communication abilities, and a proactive approach to managing tasks and responsibilities.

1. E-commerce Projects and Change Requests

• Actively participate in E-commerce related change requests and project
• Assist in gathering and analyzing end-user requirements to ensure alignment with business needs
• Work with project stakeholders to perform system analysis, design, troubleshooting, and testing
• Manage and track the overall development work and schedule
• Monitor change request/project status and prepare project status report to the IT project team lead

2. Application Support and Maintenance

• Provide application support in post-implementation and maintenance support for existing systems
• Provide application support after implementation to ensure system stability and resolve user issues
• Assist in maintenance support for existing e-commerce systems

• Diploma or Degree in Computer Science, IT, E-commerce or equivalent
• Minimum 2 years of relevant working experience
• Knowledge of E-commerce application development is preferred
• Strong analytical skills with the ability to gather, analyze, and interpret requirements
• Ability to work independently and collaboratively in a team environment
• Preferred experience working with Salesforce Commerce Cloud