Jobs in Singapore, straight from employers.

Guest Experience Executive/Senior

On-site in Singapore·Full-time·Added over 2 years ago (last checked 21 Oct)

C.O.T.U (Center of the Universe)

10 open roles

Apply

Overview

Salary: SGD 2,300 - SGD 3,200 a month
Work mode: On-site, Singapore
Contract: Permanent contract, full-time hours

Skills

The role

🌟 Join the Excitement at C.O.T.U - Center Of The Universe!🌟

Are you ready to discover a brand new world of vibrant F&B and entertainment? Look no further - C.O.T.U awaits, offering a journey filled with excitement! We're not just any venue; we're a dynamic hub, reshaping hospitality norms and crafting memorable experiences.

Launching in Q4 2024, C.O.T.U (Center Of The Universe) stands out as a unique destination. It's a multi-concept lifestyle and entertainment venue, featuring five distinct spaces designed to delight: from a welcoming lobby bar perfect for both work and relaxation, to a sophisticated fine dining steakhouse, an energetic ultralounge, a refined cocktail bar with live entertainment, and even a rooftop swimming pool offering stunning city views!

Position Overview

The Restaurant Manager will be responsible for overseeing the daily operations of a 85 seat fine dining modern Japanese restaurant, including managing staff, coordinating reservations, ensuring high-quality service, and maintaining an exceptional dining experience for customers.

Key Responsibilities

Guest Reception: Greet and welcome guests as they arrive, escort them to their tables, and ensure a smooth seating process.

Order Management: Assist guests with menu selections, take food and beverage orders, and ensure orders are accurately relayed to the kitchen and bar teams.

Guest Inquiries & Service: Respond to guest inquiries about the menu, special dietary needs, or any other service-related questions. Provide personalized service to enhance the dining experience.

Issue Resolution: Handle guest complaints and concerns professionally and promptly, ensuring guest satisfaction while escalating issues when necessary.

Coordination with Service Staff: Collaborate with servers, kitchen staff, and management to ensure seamless service and timely delivery of food and beverages.

Upselling: Suggest additional menu items, beverages, or promotions to enhance the guest experience and increase sales.

Event Support: Assist with special events, private dining, and large group reservations, ensuring smooth coordination and guest satisfaction.

Feedback Collection: Gather and report feedback from guests regarding their dining experience and recommend improvements to enhance service.

Billing & Payment: Assist guests with billing queries and process payments accurately using the point-of-sale (POS) system.

Requirements

Experience: Previous experience in guest services or F&B roles, ideally in a restaurant, café, or hospitality setting.

Customer Service Skills: Excellent customer service skills, with a focus on creating a positive and welcoming environment for guests.

Communication: Strong verbal communication skills to interact effectively with guests, service staff, and management.

Problem-Solving: Ability to handle guest issues or complaints professionally, ensuring a positive outcome.

Multitasking: Ability to manage multiple guest requests and prioritize tasks in a fast-paced environment.

Attention to Detail: High attention to detail when taking orders, handling payments, and managing guest requests.

Teamwork: Ability to work effectively as part of a team, collaborating with service staff, kitchen teams, and management.

Perks

Career Growth Opportunities
Attractive Salary package
Company Performance Incentives (quarterly)
Outpatient & Hospitalisation benefits
Staff meals & late night transport
Staff discount across all venues
Birthday Treat (Ang pow+ Extra day off)

If you're someone who thrives in dynamic environments and shares a passion for the F&B/Entertainment scene, we invite you to join us. Together, let's create remarkable experiences and set new standards of excellence. Apply now and become a part of this exciting journey! 🚀