Retail Store Manager ( Luxury Brand )

Key Responsibilities

Customer Service

• Deliver exceptional customer service to ensure a seamless shopping experience.
• Address customer inquiries and feedback in a timely and effective manner.
• Generate ideas to cultivate a loyal customer base.

Operational Duties

• Manage day-to-day store functions and supervise retail staff.
• Ensure that store presentation aligns with the brands image.
• Oversee staff grooming and appearance during working hours.
• Maintain inventory levels and notify management when stock is low.
• Prepare and manage shift schedules and duty rosters.

Sales and Marketing

• Lead the team to achieve or surpass sales targets and KPIs.
• Review sales performance monthly, propose action plans, and report results to management.
• Collaborate with the team to plan and execute sales campaigns, marketing events, and promotions.

Leadership and Management

• Cultivate a positive and supportive work culture within the team.
• Train and motivate retail associates to maintain high standards and uphold company values.
• Act as the main point of contact between the retail store and warehouse, ensuring smooth operations.

Additional Duties

• Conduct performance reviews and appraisals for staff.
• Undertake any additional tasks as needed.

Requirements

• 3-5 years of experience in retail management, preferably in the beauty sector.
• Strong leadership and team management abilities.
• Excellent communication and interpersonal skills, with a customer-centric approach.
• Ability to adapt in a dynamic and fast-paced environment.
• Proficient in computer skills, with e-commerce experience as an advantage.
• Willing to work shifts, weekends, and public holidays (44 hours per week).

Tan Choon Hau

Senior Talent Acquisition Consultant

EA Licence No:18C9251
EA Reg ID: R1988835