Cabin Crew - Executive / Senior Executive / Assistant Manager Cabin Crew Business Technology

Job Description

The successful candidate will join the Cabin Crew Business Technology Department in SIA Cabin Crew Division. He/she will own the Cabin Crew products to improve cabin crew operations, aligned to the Cabin Crew digital roadmap and business priorities.

Key Responsibilities
Product vision and roadmap

• Define and maintain the product vision, strategy and multi release roadmap for Cabin Crew Operations Products aligned to the Cabin Crew digital roadmap and business priorities.

Requirements gathering and backlog management

• Collaborate with stakeholders to elicit, analyse and document business requirements.
• Map current workflows, identify pain points, control gaps and automation opportunities to simplify, digitise and improve operational efficiency and compliance.
• Convert requirements into epics, user stories and acceptance criteria; maintain a prioritised, transparent backlog.

Testing & Validation

• Define test strategy, User Acceptance Testing (UAT) plans and entry/exit criteria; manage defect triage to closure and ensure regression coverage.
• Validate that delivered functionality meets documented requirements, quality and compliance standards.

Data, analytics and reporting

• Build and enhance comprehensive Tableau dashboards to track cabin crew business Objectives and Key Results (OKRs) and operational metrics.
• Design intuitive data visualisations that provide actionable insights.

Requirements

• Bachelor's degree in Business Analytics, Computer Science, or related field preferred
• Strong cabin crew domain knowledge and understanding of SIA service procedures
• Experience in prompt engineering and developing GenAI solutions
• Strong communication skills and ability to explain complex technologies to non-technical stakeholders
• Meticulous, Analytical, systematic, and logical in problem definition and solving
• Self-starter, result oriented, and able to multi-task

We thank all candidates for your interest in Singapore Airlines, and regret that only shortlisted candidates will be notified.