Jobs in Singapore, straight from employers.

Telephone Operator (Service Centre)

On-site in Shangri-La Rasa Sentosa·Added 6 days ago (last checked 15 Oct)

Overview

Work mode
On-site, Shangri-La Rasa Sentosa

Requirements

What we're looking for

  • Experience working in hotel or resort telephone operations to support guest communication needs
  • Ability to interact effectively with guests via telecommunication channels to understand and address their needs
  • Skills in crafting tailored solutions to meet diverse guest requests and enhance satisfaction

The role

What you'll do

  • Deliver clear, courteous, and informative telephone assistance to guests to ensure positive communication experiences
  • Respond promptly and professionally to all guest requests received via telephone to resolve inquiries efficiently
  • Manage guest enquiries by providing accurate information and coordinating with relevant departments for seamless service
  • Operate and manage the PABX telephone system to route calls correctly and maintain communication flow
  • Collaborate with team members to maintain a high standard of guest service and contribute to a welcoming environment

Hiring process

If you are the right person, what are you waiting for? Click the apply button now!

About Shangri-La Group

Industry
Hospitality

In their own words

About the company & team

At Shangri-La Group we are a heart-warming family. We share something powerful - our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone with honour, as kin, as family. We strive to be the preferred employer by providing great benefits, tranquil and sincere working environment, work-life balance and effort recognitions.

A mere 15 minutes from the city, Shangri-La Rasa Sentosa, Singapore is the only beachfront resort in Singapore. It comprises 454 guest rooms and suites impeccably furnished in warm natural tones. Each has a private balcony or terrace overlooking the ocean and verdant gardens. The resort creates a serene island escape to unwind, to enjoy blissful spa pampering and to indulge the palate with exquisite cuisine.

We are looking for a Service Associate - Service Centre to join our team!

All open roles at Shangri-La Group
WhatsApp

Assistant Chief Engineer

Shangri-La Group6d ago
JEN Singapore Tanglin by Shangri-La
Singapore

Assistant Front Office Manager

Shangri-La Group6d ago
JEN Singapore Tanglin by Shangri-La

Bar Supervisor

Shangri-La Group6d ago
The Palawan @ Sentosa

Buffet Ambassador

Shangri-La Group6d ago
Singapore

Director of Engineering

Shangri-La Group6d ago
JEN Singapore Tanglin by Shangri-La

Director of Housekeeping

Shangri-La Group6d ago
Singapore

Director of Sales - Corporate

Shangri-La Group6d ago
Singapore
See all 63 jobs