Service Associate - Horizon Club

• Minimum 1 years' experience in a similar capacity in an international class hotel

At Shangri-La Singapore we are a heart-warming family. We share something powerful - our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone with honour, as kin, as family. We strive to be the preferred employer by providing great benefits, tranquil and sincere working environment, work-life balance and effort recognitions.
Set in 15 acres of lush greenery just minutes from the vibrant Orchard Road shopping belt, the Shangri-La Hotel, Singapore is a tranquil, sophisticated urban retreat whether travelling for business or leisure. It features 792 luxurious guestrooms and suites across three distinct wings, which include unique family-themed rooms, supported by a host of dedicated family-focused amenities.

We are looking for a Guest Service Officer (Horizon Club) to join our team!

• Greet guests upon arrival and assist with the check-in process.
• Handle check-out, process payments, and address any billing inquiries.
• Creates a positive and highly motivated working environment that promotes and develops teamwork, guest care and respect amongst colleagues.
• Builds relationships with guests to delight and gain loyalty
• Address guest concerns or complaints promptly and ensure satisfaction.
• Coordinate with other hotel departments to resolve issues.