[World Fuel Services] Commercial Operations Specialist (Korean Speaker)

[Qualifications and Experience]

- Bachelor's degree or equivalent experience.
- (Equivalent experience) 3 to 5 years of experience in a customer support, commercial support, operations, or administrative role.
- Experience within the marine, shipping, trading, energy, or oil industry is preferred but not required.
- Experience supporting commercial teams, sales operations, or contract administration activities is highly advantageous.

[Skills & Competencies]

- Fluency in Korean and English, both written and spoken, to support Korean-speaking customers and stakeholders.
- Additional proficiency in Chinese or Japanese is an advantage.
- Strong attention to detail with the ability to manage multiple priorities and deadlines.
- Excellent organizational and problem-solving skills.
- Advanced proficiency in Microsoft Excel and strong working knowledge of Microsoft Word and PowerPoint.
- Strong interpersonal and communication skills.
- Ability to work effectively within a multicultural and globally distributed team environment.
- Comfortable working in a dynamic business that may occasionally require support outside of regular business hours.

[About the Company]

World Fuel connects global fuel supply to demand across complex routes, markets, and time zones worldwide. From fuel sourcing and distribution to on-the-ground operational support, we keep flights, trucks, ships, and critical operations moving.

[Role Introduction]

World Fuel is seeking a highly organized and customer-focused Support II, Commercial Operations professional to support our Korea Customer Team within our global Marine business. This role is ideal for someone who thrives in a fast-paced, international environment and enjoys working at the intersection of customer support, commercial operations, and deal execution. You will play a critical role in supporting the day-to-day operational activities of the business, ensuring accurate documentation, timely communication, and seamless coordination between internal teams, customers, and suppliers. As part of a global organization, you will collaborate with colleagues and customers across multiple time zones while contributing to the delivery of exceptional service to our customers.

[Key Responsibilities]

1. Commercial & Operational Support

- Support the Korea Customer Team with day-to-day operational and administrative activities.
- Monitor and communicate physical delivery status updates to internal and external stakeholders.
- Coordinate the flow of pricing, market, and port information across the business.
- Assist with deal administration and execution to support commercial activities.

2. Contract & Documentation Management
- Prepare and issue sales confirmations and related commercial documentation.
- Assist with contract administration and ensure accurate processing of customer transactions.
- Maintain organized and up-to-date records, documentation, and filing systems.
- Ensure all transaction-related documentation is complete, accurate, and compliant with internal standards.

3. Reporting & Data Analysis
- Extract and compile operational and performance data for reporting and analysis.
- Support reporting activities by preparing Excel-based reports and performance statistics.
- Assist with tracking operational metrics and supporting continuous process improvements.

4. Customer & Stakeholder Coordination
- Act as a key point of coordination for Korean-speaking customers and internal stakeholders.
- Build strong working relationships with commercial, operations, and administration teams.
- Communicate effectively in a multicultural and global business environment.

[Qualifications and Experience]

- Bachelor's degree or equivalent experience.
- (Equivalent experience) 3 to 5 years of experience in a customer support, commercial support, operations, or administrative role.
- Experience within the marine, shipping, trading, energy, or oil industry is preferred but not required.
- Experience supporting commercial teams, sales operations, or contract administration activities is highly advantageous.

[Skills & Competencies]

- Fluency in Korean and English, both written and spoken, to support Korean-speaking customers and stakeholders.
- Additional proficiency in Chinese or Japanese is an advantage.
- Strong attention to detail with the ability to manage multiple priorities and deadlines.
- Excellent organizational and problem-solving skills.
- Advanced proficiency in Microsoft Excel and strong working knowledge of Microsoft Word and PowerPoint.
- Strong interpersonal and communication skills.
- Ability to work effectively within a multicultural and globally distributed team environment.
- Comfortable working in a dynamic business that may occasionally require support outside of regular business hours.

- S Pass/EP sponsorship available
- Working hours: 10AM-7PM
- Paid annual leave: 18-21 Days
- Singapore medical insurance coverage provided

*We regret to inform you that only shortlisted candidates will be notified.