HR Specialist (People Services & Benefits)

Your Mission

What To Expect

Benefits Administration

• Administer medical, insurance, and other employee benefits.
• Handle enrolments, changes, claims/escalations, and serve as the main point of contact for employees regarding insurance and benefits-related inquiries, resolving cases accurately and professionally.
• Coordinate partnerships with external vendors (e.g., insurance brokers), including renewals and service delivery, and address any issues or updates.
• Conduct research on benefits options and assist HR management with recommendations to ensure competitive offerings.
• Provide guidance and support regarding benefits-related policies, procedures, and statutory requirements that impact HR processes and HR systems setup and governance.
• Administer benefits and payroll data in the HRIS, investigate data discrepancies, prepare benefits reports, and identify opportunities for improved employee experience and process automation.
• Serve as a payroll backup, including payroll processing, CPF contributions, and relevant payroll and tax requirements, to ensure accuracy and compliance.
• Maintain proper documentation, controls, approval workflows, and segregation of duties to support audit assessments and queries.

HR Operations

• Process Employment Pass, S Pass, and other applicable work pass renewals and cancellations; ensure employee records are up to date.
• Support onboarding, offboarding, and employee lifecycle updates.
• Maintain accurate and up-to-date employee records in HR systems and personnel files, including transfers, compensation changes, and exits, as well as other HR-related documentation.
• Support government-related applications, surveys (e.g., manpower surveys), and checks.
• Support HR report preparation for audits, management reviews, and discussions.
• Stay updated on local payroll regulations and ensure compliance with Singapore employment laws.
• Support the HOD and C&B Lead on C&B program reviews and HR operations projects.

What You'll Bring

• Diploma or Bachelor's degree in Human Resources, Business Management, or a related field.
• Candidates with at least 2-3 years of HR operational experience, especially in Singapore payroll and benefits processing.
• Strong knowledge of Singapore employment laws, CPF regulations, and tax requirements.
• Prior experience with HRIS, especially SAP SuccessFactors and SAP HANA, would be advantageous.
• Proficient in MS Office, especially data processing tools such as Excel (VLOOKUP, PivotTable).
• Service-oriented mindset and comfortable engaging with employees on inquiries.
• Proactive and accountable, with a strong sense of ownership and commitment to follow-through.
• Highly detail-oriented and meticulous, with the ability to prioritize tasks and manage multiple deadlines effectively.