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Tower Lead (Support & Operations)

On-site in Singapore·Added today (last checked 15 Oct)

HCLTech

81 open roles

Overview

Work mode
On-site, Singapore
Experience
Senior level

Skills

The role

Job Summary

To ensure timely resolution of escalations according to agreed-upon norms, deliver reports and services as outlined in the SOW, and effectively implement organizational initiatives.

Key Responsibilities

1. To ensure generation of tower level EE & EN revenue
2. To ensure that all responsibilities, tasks and escalations/crisis are closed as per agreed SLA norms
3. To oversee Operational Hygiene, validate reports and ensure that services are provided as per agreed SOW
4. To promote positive customer satisfaction and develop new initiatives/ frameworks to improve the same
5. To oversee and implement Profit Improvement Plan (PIP) through levers like Automation & self-driven initiatives     Â

Skill Requirements

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Other Requirements

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About HCLTech

Industry
IT Services
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