Senior Technical Lead (Support & Operations)

• Bachelor's degree in computer science or related field or an equivalent combination of education and experience
• Skilled Database and application development professional with at least 18+ years' experience in information technology and at least 15+ years hands-on experience on middleware webhosting and application server products in a large organization preferably banking environment
• Solid knowledge in administering Database products i.e. Oracle, MSSQL, Postgres, CockroachDB, Cassandra, NeptuneDB etc
• Experience in IT security compliance and implementation and use of security protocols (SSL, Server certificates etc.)
• Good experience using Python, Ansible, SQL and Shell/Perl Scripting.
• Experience with Unix system administration with understanding of underlying network and storage technologies.
• Strong analytical & troubleshooting skills
• Hands on experience on at least one public cloud such as AWS, Azure or GCP
• Success attributes include initiative, the ability to perform under pressure, strong leadership, interpersonal and communication skills as well as analytical problem-solving abilities
• Self-motivated and can work autonomously
• Excellent verbal and written communication skills to communicate with internal customers and team members
• Proficiency in working on Linux/Unix and Windows system
• Managing support services and change management using ServiceNow
• Experience in DevOps and CI/CD pipelines using Jenkins or equivalent.
• Experience in Infrastructure as Code (IaC) tools like Terraform such as write, test, and deploy clean, reusable Terraform modules.

• Certification in Public cloud and database products is desirable.

This role is the technical and engineering lead for Database services across the global estate. Reporting into the SVP of Database and Middleware Engineering, this lead will work with engineering teams to drive the next-generation automation solutions for Database platforms: evolving legacy systems while leading build, integration and migration to cloud-native, open-source, AI/agent-powered platforms. The incumbent must combine deep technical credibility with visionary leadership and ability to partner with application, AI, analytics, and operations teams. Over the next 5 years, this role is expected to transform GIC's Database infrastructure into differentiators for performance, scale, agility, and insight.

• Develop and own a multi-year strategic roadmap for Database platforms aligned with business goals (e.g., cloud migration, cost optimization, latency SLAs, AI/ML readiness).
• Expertise in database architecture for Oracle, MSSQL and Postgres database platforms with knowledge modern database platforms (CockroachDB, Cassandra, MongoDB, Databricks etc).
• Drive adoption of AI/agentic/AIOps capabilities: e.g.,anomaly detection, predictive maintenance, self-healing, auto-scaling of databases and automated patching.
• Develop comprehensive multi-year technical vision for GIC's global database strategy, aligning with overall business objectives and investment strategies.
• Build end-to-end observability for databasae platforms using modern platforms (Grafana, Datadog or equivalent)
• Drive the adoption of cloud-native patterns for database services and database on AWS or equivalent, while ensuring the continued stability and security of critical on-premises applications and critical data.
• Build self-service capabilities in database space via UI and API based solutions which are secure and can be consumed by end users and applications.
• Enforce enterprise information security protocols, audit hardening and execute vulnerability patching for database components.
• Automate operational tasks and infrastructure changes using Python, Ansible, or PowerShell.
• Analyze customer requirements to ensure all standards, policies and guidelines are upheld from the information security perspective and support routine compliance activities.
• Ability to analyze Information Security Procedures and help implement the same across all of IT and Business. Thorough understanding of industry and corporate technology standards for Information Security. Strong judgment and decision-making skills.
• Adoption of DBRE and Agile methodologies in day-to-day tasks.

What qualifications or skills should you possess in this role?

We need to be forward-looking to attract the right people to help us become the Leading Global Long-term Investor. Join our ambitious, agile, and diverse teams - be empowered to push boundaries and pursue innovative ideas, share your views, and be heard. Be anchored on our PRIME Values: Prudence, Respect, Integrity, Merit and Excellence, which guides us in how we make our day-to-day decisions. We strive to inspire. To make an impact.

At GIC, our offices are vibrant hubs for ideation, professional growth, and interpersonal connection. At the same time, we believe that flexibility allows us to do our best work and be our best selves. Thus, our teams come into the office four days per week to harness the benefits of in-person collaboration but have the flexibility to choose which days they work from home and adjust this arrangement as situational needs arise.