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11,000+ live jobsFirst point of contact for web tier code releases. They monitor the continuous push pipeline, triage breakages, perform routine remediation, manage release scheduling, and escalate complex issues
Release Monitoring - Continuously monitor pipeline health via FlightDeck and Conveyor, track build progress and test signals, acknowledge alerts within 15 minutes, and keep pushctl updated.Triage & Classification - Investigate failures by reading logs and exceptions, classify as infrastructure/product/capacity/flaky, and compare against historical runs to identify patterns.Remediation - Execute standard remediation steps per runbook, including retrying failed steps and skipping documented flaky tests.Release Schedule Management - Stay aware of upstream dependencies (drain testing, HHVM builds, config pushes), coordinate around code freezes and maintenance windows, and flag release drift early.Runbook Maintenance - Keep runbooks current as failure patterns evolve, document new remediation steps, and flag gaps to L3.Rollback Readiness - Maintain awareness of rollback procedures and ensure rollback paths are clear before high-risk releases proceed.Reporting & Analysis - Produce structured shift handoff reports, prepare daily/weekly on-call summaries, and surface recurring trends to L3.Escalation - Escalate infrastructure-level issues to Tree Hugger (L2) with full context: timeline, logs reviewed, classification, and actions taken.
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Job Description : Job Description: Data Center FieldOps Technician (RunOps Technician)\\\\r\\\\nSummary\\\\r\\\\nThe Datacenter FieldOps team is responsible for supporting all production network…
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On-site in Singapore
On-site in Singapore
