Digital Workplace Intern

Job responsibilities

• Hardware Support: Imaging and deployment of laptop, iPad, and iPhone.
• Basic troubleshooting and issue resolution.
• Software support: Installation of OS updates / patches, including firmware and drivers.
• Updating security patches of standard and end-point applications.
• Other Responsibilities: Documenting procedures and knowledge base articles.
• Maintaining asset inventory (if required by customer).Collaborating with IT Teams to ensure seamless service delivery.
• Participating in continual improvement of services

Requirements

• Pursuing a diploma in IT or relevant
• Knowledge of Workplace / End-User / Desktop domain skills
• Operating Systems: Windows 10/11, MacOS, iOS, Android
• Microsoft Office 365 (Outlook, Teams, OneDrive, Excel, Word)
• Basic hardware troubleshooting, imaging, setup, and deployment: PC (desktop and laptop), iMac, MacBook