Client Advisor

JOB DUTIES & RESPONSIBILITIES
Sales Performance

Engage in upselling, cross selling and multiple selling for all product categories
Monitor individual sales and achieve performance target and KPI
Provide customer feedback on products, especially newly launched products

Client Management

Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools
Manage customer service quality, to meet customer expectations by offering professional and individual human touch with the customer

Store Operations

Be able to correctly operate the Retail Pro Management system, in all areas relating to stock transfer, payment, stock inquiry and customer database input
Perform store duties as assigned by team leaders and management

Store Management

Maintain inventory accuracy by properly receiving of stock, display and store merchandise according to company guidelines

Store Maintenance

Maintain a safe and clean store environment and implement daily housekeeping duties
Maintain proper visual merchandising according to company guidelines

KEY REQUIREMENTS & COMPETENCIES

• Minimum 3 years of related experience in Fashion/High End Luxury industry
• Good grooming standard
• Strong selling and communication skills are necessary
• Excellent relationship building skill with good interpersonal skill
• Strong customer focused
• Goal oriented approach
• Good team player with positive personality
• Bilingual with the ability to speak third language an added advantage
• Passionate in high end luxury goods and willing to commit the retail hours
• Knowledge in operating retail management system

PRIMARY OBJECTIVE

As a FENDI Ambassador you are expected to provide an extraordinary and luxurious experience to the clients, through the promotion of FENDI history, craftmanship, quality of materials and creativity.