SA, Application Support Engineer, Global Financial Market Technology, Group Technology

Business Function

Group Technology enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group Technology, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities

Provide functional and technical support for Murex and GFM applications, ensuring stable day‑to‑day operations and timely issue resolution
Monitor system performance and health, analyze logs, and proactively identify and mitigate potential issues
Partner with development teams to identify performance bottlenecks, optimize configurations, and implement system enhancements
Drive automation initiatives using scripting and modern tools to eliminate manual operational tasks and improve efficiency.
Participate in duty support rotations, including on‑call support and weekend implementations for new product features when required

Requirements

Hands‑on experience with Murex, including modules such as e‑Tradepad, Simulation, Limits, Livebook, MXML, Datamart, and related components
Strong troubleshooting and problem‑solving skills, with the ability to resolve complex production issues efficiently
Proven ability to multitask, prioritize effectively, and communicate clearly with both technical and non‑technical stakeholders
Good understanding of the software development lifecycle (SDLC) and Agile methodologies
Excellent analytical, troubleshooting, and communication skills to manage stakeholder expectations during critical incidents.
Ability to work effectively in a fast-paced, high-pressure environment and support on-call rotations.

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.