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Officer - Customer Care
On-site in Singapore·Added today (last checked 15 Oct)
22 open roles
The role
Name
Officer - Customer CareDate
Tuesday, October 13, 2026Department
Customer Engagement DepartmentJob Description
At Cycle & Carriage, we carry a diverse portfolio of automotive brands and are united by a shared passion for excellence. Joining us means becoming part of a successful organization where respect, collaboration, and continuous development are at the heart of everything we do. We recognize and reward performance in meaningful ways-through growth opportunities and a culture that makes you feel valued.
The Opportunity
Be part of Cycle & Carriage Singapore (CCS) and be part of our dynamic Customer Contact Centre, where you play a key role in delivering excellent customer experiences and strengthening brand loyalty. This role is primarily focused on inbound customer service, handling enquiries, feedback, and complaints with professionalism and care. As we continue to grow, the role may also involve outbound calls such as service follow-ups, surveys, and sharing relevant promotions or packages. This is a great opportunity for individuals who enjoy customer engagement and are open to developing sales-related skills over time.
Responsibilities:
- Handle inbound customer calls professionally, providing clear and accurate information.
- Take ownership of customer cases and manage them from start to resolution.
- Ensure timely follow-up and closure of cases to meet service level and quality standards.
- Record and update customer interactions accurately across multiple IT systems.
- Coordinate with internal and external teams to resolve customer issues efficiently.
- Demonstrates high level of administrative competence for events / promotions and support department initiatives
- Conduct outbound calls for customer follow-ups, surveys, or service-related communications.
- Provide feedback and suggestions to improve customer service processes.
- Identify service gaps or recurring issues and escalate to Supervisor when required.
- Support outbound calls to share relevant promotions, service campaigns, or packages when appropriate
- Upsell suitable offerings or ongoing service campaigns / promotions.
- Any other assignments and projects as assigned by the Supervisor
At Cycle & Carriage, we carry a diverse portfolio of automotive brands and are united by a shared passion for excellence. Joining us means becoming part of a successful organization where respect, collaboration, and continuous development are at the heart of everything we do. We recognize and reward performance in meaningful ways-through growth opportunities and a culture that makes you feel valued.
The Opportunity
Be part of Cycle & Carriage Singapore (CCS) and be part of our dynamic Customer Contact Centre, where you play a key role in delivering excellent customer experiences and strengthening brand loyalty. This role is primarily focused on inbound customer service, handling enquiries, feedback, and complaints with professionalism and care. As we continue to grow, the role may also involve outbound calls such as service follow-ups, surveys, and sharing relevant promotions or packages. This is a great opportunity for individuals who enjoy customer engagement and are open to developing sales-related skills over time.
Responsibilities:
- Handle inbound customer calls professionally, providing clear and accurate information.
- Take ownership of customer cases and manage them from start to resolution.
- Ensure timely follow-up and closure of cases to meet service level and quality standards.
- Record and update customer interactions accurately across multiple IT systems.
- Coordinate with internal and external teams to resolve customer issues efficiently.
- Demonstrates high level of administrative competence for events / promotions and support department initiatives
- Conduct outbound calls for customer follow-ups, surveys, or service-related communications.
- Provide feedback and suggestions to improve customer service processes.
- Identify service gaps or recurring issues and escalate to Supervisor when required.
- Support outbound calls to share relevant promotions, service campaigns, or packages when appropriate
- Upsell suitable offerings or ongoing service campaigns / promotions.
- Any other assignments and projects as assigned by the Supervisor
Job Requirements
- Possess minimum 'N' or 'O' level with 1-2 years of customer service experience
- Good communication and listening skillsGood command of the English language
- Strong team player with a positive and adaptable attitude.
- Good time management skills and ability to manage multiple tasks.
- Background in automotive / service / hospitality industry will be an added advantageProficient in MS Office applications & comfortable working with multiple systems
- Open to workplace transformation and changes in processes.
- Customer-centric mindset with a genuine passion for service excellence.
- Comfortable performing outbound upselling calls activities
About the Company
Cycle & Carriage (C&C) is one of Singapore's leading automotive groups. Established in 1899, we have grown from our beginnings as a trader in nutmegs and other sundries to a business that distributes, retails and provides aftersales services for passenger and commercial vehicles. Today, our portfolio in Singapore includes Mercedes-Benz, Mitsubishi, Kia, Citroën, Maxus, ORA, smart, Gogoro, PEUGEOT and Leapmotor, as well as our used-car business, Republic Auto. We also represent Zhongtong buses and SITRAK.
At C&C, it is more than the recognition we have earned over the years. "Exceptional Journeys" reflects what we strive to create for our customers, our people and the brands we represent. We bring together strong teams, technical expertise and a commitment to service to create experiences that go beyond expectations. Whether it is a customer we serve, an employee we support or a brand we represent, we aim to help create exceptional journeys at every touchpoint.
We believe our people are at the heart of our business. We strive to create a workplace where people can grow, contribute and feel a sense of belonging. We put a strong emphasis on appreciation, recognition and giving our people opportunities to develop.
Our people practices have also been recognised through various awards, including:
- HR Asia's Best Companies to Work For - Platinum Award 2025, marking our 11th consecutive year of recognition
- Happiest Workplace Certified 2024
As the automotive industry continues to evolve, we are also growing our presence in electric and new energy vehicles and mobility solutions. This gives our people the opportunity to be part of an industry that is changing how people and businesses move. Keen for a career conversation? Connect with us to find out more.
You will be notified if you are shortlisted. By submitting your application, you consent to the collection, use and disclosure of your personal data contained in this application for the purposes of assessing your career application, in accordance with C&C's applicable personal data protection policies.
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