Intern, Operational Excellence

About Us

CapitaLand Group (CapitaLand) is one of Asia's largest diversified real estate groups. Headquartered in Singapore, CapitaLand's portfolio focuses on real estate investment management and real estate development, and spans across more than 270 cities in over 45 countries.

Job Description

Job Responsibilities

• Assist in reviewing, updating, and standardising Standard Operating Procedures (SOPs) across brands.
• Support the development and refinement of operational frameworks (e.g., Pre-Opening, POP Review, Service & Product Review).

• Conduct data analysis and generate insights for operational dashboards and performance reports.

• Help coordinate global improvement projects, including sustainability, quality assurance, and digital transformation initiatives.

• Participate in research, benchmarking, and identifying best practices across hospitality and service industries.

• Support the documentation and testing of digital tools (e.g., Pre-Opening Software, Audit Software, SOP chatbot).

• Prepare presentations, reports, and training materials for internal stakeholders.

• Other ad-hoc duties as assigned by supervisor.

Job Requirements

• Currently pursuing a degree in Business, Hospitality, Operations Management, Facilities Management, Food & Beverage Management, or related disciplines.

• Strong analytical and organisational skills with an eye for detail.

• Able to work independently and multitask.

• Curious, proactive, and eager to learn about operational excellence and global hospitality operations.

• Proficiency in Microsoft Office (especially Excel and PowerPoint); experience with Power BI, Tableau, or process mapping tools is a plus.

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