ServiceNow Solution Architect

Job Summary

We are seeking an exceptional ServiceNow Solution Architect to drive enterprise-wide digital transformation initiatives. This strategic role combines deep technical expertise with business acumen to design and implement innovative ServiceNow solutions. The ideal candidate will architect next-generation solutions leveraging ServiceNow's latest capabilities including AI/ML, Process Optimization, and Hyperautomation while ensuring alignment with enterprise architecture principles.

Core Responsibilities

Strategic Leadership

Spearhead the development of ServiceNow enterprise architecture vision and roadmap aligned with business objectives

Drive innovation through emerging ServiceNow capabilities including Now Intelligence, Process Optimization, and Integration Hub

Lead architectural decisions for complex, multi-workstream ServiceNow implementations

Establish centre of excellence frameworks and governance models for sustainable platform growth

Solution Design & Implementation

Architect end-to-end ServiceNow solutions incorporating best practices in security, scalability, and performance

Design modern user experiences leveraging Next Experience UI, Mobile capabilities, and Virtual Agent

Develop integration architectures using Integration Hub, Flow Designer, and API frameworks

Implement AI-powered solutions using Now Assist, Natural Language Understanding, and Predictive Intelligence

Leverage ServiceNow's Hyperautomation capabilities including RPA Hub, Process Optimization, and Integration Hub

Technical Leadership

Guide implementation teams on architectural patterns, coding standards, and best practices

Design scalable solutions using ServiceNow's Common Service Data Model (CSDM)

Architect cross-platform solutions integrating ServiceNow with enterprise systems

Establish technical governance frameworks and platform standards

Lead technical discovery workshops and architecture review sessions

Innovation & Continuous Improvement

Research and evaluate new ServiceNow features and capabilities

Drive adoption of modern development practices including DevOps and Agile

Mentor team members on ServiceNow best practices and emerging technologies

Conduct regular architecture assessments and optimization reviews

Required Qualifications

Experience

14+ years of enterprise IT experience with 7+ years specifically in ServiceNow architecture

Proven track record leading at least 2 large-scale ServiceNow implementations Experience architecting solutions across multiple ServiceNow products that includes Risk & Compliance, Customer Service Management and preferably:
• Environmental, Social and Governance (GRC)
• Strategic Portfolio Management (SPM)
• Public Sector Digital Services (PSDS)

Technical Expertise

Deep understanding of ServiceNow platform architecture and capabilities

Expert knowledge of:

• Now Platform App Engine

• Integration Hub and Flow Designer

• Service Graph CMDB

• Now Intelligence & AI capabilities

• Performance Analytics

• Next Experience UI Framework

Strong scripting skills in JavaScript, GlideScript, and REST/SOAP web services

Experience with modern integration patterns and technologies

Certifications

ServiceNow Certified Technical Architect (CTA)

ServiceNow Certified Implementation Specialist (CIS) - Multiple products, that includes CIS-RC

ServiceNow Certified System Administrator (CSA)

Additional certifications in relevant ServiceNow products preferred

Education

Bachelor's degree in Computer Science, Information Technology, or related field

Master's degree preferred

Key Competencies

Strategic thinking and business acumen

Strong communication and stakeholder management

Problem-solving and analytical skills

Team leadership and mentoring

Innovation mindset Change management expertise