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IT Support Manager II (ONS), IT Support On-Prem

On-site in Singapore·Added 23 days ago (last checked 23 Oct)

Amazon

128 open roles

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Our summary

Skills

Requirements

- 5+ years of developing a team of technical professionals across multiple locations experience
- 2+ years of leading technology teams as a information technology operations manager experience
- Bachelor's degree, or 4+ years of professional or military experience
- Knowledge of Linux or Unix systems administration - Knowledge of hardware architectures
- Experience with system management tools and client/server environments

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The role

We're seeking a driven IT Manager to join our IT team in Singapore.

Key job responsibilities
As you keep an eye on the IT support & logistics for the workforce. The extent of your duties will include but not be limited to:
- Ensuring that troubleshooting is carried out to a high standard and follows all Amazon polices and guidelines, specifically IT and Health & Safety. Leading the coordination of trouble tickets and change management to strict Service Level Agreements (SLAs),
- You're confident in your IT project management skills: you can coordinate and watch over your team's projects as they support technical task execution. You'll also ensure everyone in your team takes real IT Ownership, ensuring effective reporting while working towards efficient, internal customer satisfaction,
- You'll be responsible for the development and management of the IT budget, through its lifecycle and encourage, support and facilitate IT skill development of Corporate IT services staff,
- You'll lead people, hours and shifts: this will include staff and team scheduling,
- Inspire continuous improvement of all IT team processes and initiatives: Continually driving operational excellence
- Lead a team of IT support associates who assist internal customers with hardware and software issues. The team provides on-site or remote technical assistance including the setting up of computer hardware systems, installing and upgrading software, and troubleshooting basic IT issues

A day in the life
Lead a team of IT support associates who assist internal customers with hardware and software issues. The team provides on-site or remote technical assistance including the setting up of computer hardware systems, installing and upgrading software, and troubleshooting basic IT issues

Hiring process

3 steps2 interviewsa task to do

Online application
Assessments
Online test · Not every role
Role-specific online assessments where the role requires them.
Phone screening
Phone call · Not every role
If you meet the basic qualifications you may be asked to complete a phone screening.
Interview loop
With current employees
Individual interviews with current employees, each assessing different aspects of your skills and experience; in person or remote.

Some candidates move directly to the interview loop without a phone screening.
Role-specific interview prep guides are published for SDE, SDM, PM, BIE and other roles.