Senior Laboratory Officer , Technology Centre for Offshore and Marine, Singapore

Key Responsibilities

• Provide hands-on desktop troubleshooting support (L1) to end-users for
  hardware, software, audio-visual equipment, and network related issues.
• Resolve issues relating to end users" accounts, network access and folder permissions
• Deployment and recovery of IT assets for onboarding and off-boarding of staff.
• Conduct asset verification & audit, maintain accurate records of hardware, software & license inventory.
• Perform approved change requests for software installation and hardware configuration changes.
• Assist IT team to maintain documentation and troubleshooting guides
• Other duties as assigned by supervisor

• At least Higher Nitec, Diploma Certification in Computer/Electronic Engineering of equivalent discipline.
• Relevant IT certifications (Microsoft, AWS, Cisco/Fortinet) are added advantage.

• Proven intermediate level hands-on desktop troubleshooting proficiency with
  Windows & Linux software, hardware, Microsoft Office 365, networking and audio-visual equipment.
• Experience with scripting and automation tools an added advantage,
  eg: Microsoft Powershell, Windows Cmd Batch Script, Bash, Python, etc
• Demonstrate good understanding of the aforementioned
• Good interpersonal and communication skills.
• Good command of written and spoken English Language.